Job Description

****How Youll Contribute****The National Geographic Society headquarters, based in Washington, D.C., is undergoing a significant renovation project on its campus (called Base Camp). In 2026, we are opening the Museum of Exploration, featuring a state-of-the-art pavilion entrance, auditorium, iconic photo gallery, exhibition space, immersive walk-through attraction, retail, food and beverage, education center, archives, tours, and exciting new event space. The capstone of the renovation is a one-of-a-kind nighttime experience in the courtyard. How Youll Contribute Job Profile Summary The Customer Service and Ticketing Agent will be responsible for fulfilling daily ticketing and customer service needs at the National Geographic Museum of Exploration. As part of the larger Visitor Experience team, this position will report to the Customer Service and Ticketing Supervisors. Working to provide the highest level of customer support to our visitors and brand supporters, agents will help with daily ticketing operations for both the museum and live events, assist with in-person and virtual constituent support and help facilitate membership benefit redemption. We are seeking a team member who values interoperability and is ready to jump in and support colleagues across different projects when needed. At the Museum of Exploration, we believe that our greatest successes come from shared expertise and a willingness to step outside of a single role. This isn't just a part of the job; it's a core aspect of how we operate and collaborate, reflecting the spirit of partnership that defines National Geographic's culture. This role requires individuals to be on-site to perform job responsibilities. Must be flexible and able to work nights, weekends and holidays as museum operating hours and programming demands. The start date for this position is February 17th 2026.**Your Impact******Your Impact********Responsibilities Include:***** Learn and efficiently operate Anchor, our museums ticketing system, to sell tickets for exhibitions and events* Responsibly handle and track all cash and credit transactions* Support museum membership goals, including selling memberships and fulfilling benefit redemption for members and donors* Serve as the front-facing staff for National Geographic and the National Geographic Museum of Exploration, serving as the point of contact for visitors and customers needing assistance* Respond to customer inquiries over the phone, in Service Cloud and via live online chat in our back office.* Respond to and resolve customer complaints and concerns in a timely manner, escalating to a supervisor when necessary* Provide on campus support across the Society as needed, including but not limited to National Geographic Live events and Signature Events****What Youll Bring********Education****High school diploma or GED required. Additional education or equivalent experience a plus.****Experience****2+ year of experience working in customer service. Plus for being in a museum or arts and culture institution. ****Knowledge and Skills Required***** Excellent oral communication and interpersonal skills* Flexibility and positivity in dealing with people* Experience working in a ticketing system* Experience with a CRM database* Ability to think quickly and be proactive about resolving customer service issues* Experience corresponding with customers and representing an internationally recognized brand* Ability to spend 5+ hours a day navigating our public spaces****Collaboration and Teamwork****Support various teams as needed, providing cross-trained coverage for breaks, absences, or high volume. Assist with general museum tasks such as maintaining public spaces, providing basic visitor assistance, and helping with event setup/breakdown.**Supervision**None**Salary Information**The National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar-sized nonprofit organizations.The salary range for this position accounts for a wide range of factors including but not limited to organizational need; specific skill sets; experience and training; certifications; and more. At the National Geographic Society, individuals are typically hired at or near the starting point of the salary range for their role, and compensation decisions are dependent on the facts and circumstances of each case.The rate for this position is $22.40.In addition, the National Geographic Society offers a competitive and comprehensive benefits package that includes, but is not limited to, medical, dental, and vision insurance; engaging and comprehensive wellness program; 401(k) retirement savings plan with matching contributions after 6 months of employment; flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave; 12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.**Job Designation**On-Site - Staff members who spend 100% of work time on-site at Base Camp, supporting overall campus and museum operations. On-Site staff shifts (spread over seven days a week and 24 hours a day, including holidays) are scheduled by their supervisors and determined by team needs and may be adjusted based on cyclical work cycles and ebbs and flows of work throughout the year.*Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.**W**e encourage you to apply even if your experience is not a 100% match with the position. We are looking for someone with relevant skills and experience, not a checklist that exactly matches the job description. We want to help you grow and in return, you help us grow into a stronger, more inclusive organization.***Who We Are**The National Geographic Society uses the power of science, exploration, education and storytelling to illuminate and protect the wonder of our world.Our mission is only complete when our staff, explorers, educators, youth and partners are seen, valued, and heard. We embrace each persons identity, experiences, and abilities, and we commit to cultivating an environment where everyone benefits from opportunity, mutual respect and a sense of belonging.National Geographic's headquarters is located in the heart of Washington, D.C. We offer our employees a comprehensive benefits package, including health and dental benefits, generous vacation and parental leave time, a 401(k) plan, flexible work options, and career development.

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