Customer Service Travel Consultant Job at iBookiGo, Washington DC

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  • iBookiGo
  • Washington DC

Job Description

District of Columbia, District of Columbia, United States

About the job Customer Service Travel Consultant


Customer Service Travel Consultant - Remote

Our agents are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Your Responsibilities


  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call-related information for and reporting purposes
  • Provide feedback on-call issues
  • Upsell if required


Qualifications:
  • High School Diploma or equivalent
  • 6 months Customer Service experience minimum (not required)
  • Be proficient in PC operation and navigation
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast-paced environment
  • Ability to stay composed and objective


Requirements for working remotely:
  • High-Speed Internet required
  • Dedicated workspace
  • Able to navigate and use a computer
  • Cell phone - calling and texting


Benefits of working with us:
  • Very Flexible environment/schedule
  • Working with little or no supervision
  • Work remotely from your home
  • Lots of different travel-related perks as well as some other perks



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Job Tags

Remote work, Work from home, Flexible hours,

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