Job Description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Implementation Advisor

About your role:

Fiserv is a leading provider of payments and financial services technology that enables clients to deliver secure, scalable experiences. The Implementation Advisor will join the client onboarding team to lead end-to-end implementations and ensure new clients are successfully onboarded to our platform. You will coordinate cross-functional teams and align technical delivery to client business requirements and contract commitments.

What you'll do:

• Lead and manage end-to-end client onboarding programs, creating and owning project plans to deliver on time and within budget.

• Develop and implement customer onboarding strategies and present clients with a clear service delivery roadmap.

• Conduct client kickoff meetings and translate client requirements into measurable implementation tasks and milestones.

• Configure the platform to meet contractual requirements and manage integrations with third-party vendors and middleware.

• Coordinate across engineering, product management, quality assurance, operations, and vendors to resolve dependencies and ensure delivery.

• Support testing activities, produce implementation documentation, and provide regular status reporting to internal stakeholders and senior management.

• Train clients on platform functionality and document client feedback to improve onboarding processes.

• Track client progress, issues, and risks; proactively identify bottlenecks and drive remediation.

• Create and maintain positive client relationships to support adoption and retention.

• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 5+ years of experience in managing end-to-end software implementation projects in Client Onboarding or related functions.

• 5+ years of experience in program and project management.

• 5+ years of experience in conducting client training sessions.

• 5+ years of experience with MS Office suite, including intermediate Excel, Word and PowerPoint.

• 6+ years of equivalent combination of educational background, related experience, and/or military experience.

Experience that would be great to have:

• Bachelor's in Business, Information Technology or a related field.

• Experience in SQL and relational database technologies (PostgreSQL, MySQL, SQL Server).

• Experience in business analysis or workflow analysis.

• Experience with payments and security/compliance standards (PCI DSS, NACHA, SOC 2).

• Prior experience working with financial technology solutions, payments processing, or core banking integrations.

• Certifications such as PMP, PMI-ACP, or Certified ScrumMaster.

• Proven experience managing public sector executive stakeholders and delivering executive-level status and governance.

• Experience with CRM software such as Clarity, Salesforce, or ServiceNow.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• This role requires the use of a computer and audio equipment.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being

• Paid holidays and generous time away policies

• No-cost mental health support through Employee Assistance Programs

• Living Proof program to recognize your peers' extra effort with points used for rewards

• Eight Employee Resource Groups to foster a collaborative culture

• Unparalleled professional growth with training, development, and internal mobility opportunities

• Retirement planning and discounted shares with the Employee Stock Purchase Plan

• Medical, dental, vision, life, and disability insurance options available day one

• Tuition assistance and reimbursement program

• Paid parental, caregiver, and military leave

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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