Job Description
OVERVIEW
The New Store Openings (NSO) Systems Manager is responsible for planning, executing, and overseeing all technology-related activities for Cavender’s new store openings and remodels. This includes coordinating timelines, managing installations, and ensuring that all systems—from network infrastructure to POS—are fully operational and aligned with company standards prior to store opening. This role partners closely with Construction, Store Operations, Marketing, Training, and other cross-functional teams to deliver a seamless technology rollout that supports Cavender’s growth strategy. The NSO Systems Manager also leads vendor coordination, process improvements, and budget management for all technology-related NSO initiatives.
DUTIES AND RESPONSIBILITIES
• Support the “Cavender’s Culture” and drive the Mission, Vision and Values
• Plan and execute all technology-related activities for new store openings (NSOs) and remodels — including procurement, ordering, system configuration, installation, onsite support, and hyper-care.
• Manage NSO technology timelines and ensure alignment across Construction, Store Operations, Marketing, and Training teams.
• Develop and implement strategies to improve efficiency and reduce costs related to procurement, storage, staging, and shipment of NSO technology.
• Partner with interdepartmental technology teams to implement new systems and platforms as needed.
• Collaborate with technology vendors to ensure pre-opening readiness, including staging, imaging, configuration, and installation.
• Build, maintain, and report on detailed NSO project plans and timelines to leadership.
• Establish, measure, and report on key performance indicators (KPIs) for NSO technology support and post-opening success.
• Evaluate future technology equipment and system needs to assess potential impacts on the NSO process.
• Align procedures with the New Store Opening team to meet target opening dates and ensure operational readiness.
• Partner with the Service Desk to create “handoff to support” documentation and ensure a seamless transition post-launch.
• Provide feedback and insights to internal technology teams to support continuous improvement and maintain the health and performance of in-store equipment.
• Develop and document processes for managing incidents and troubleshooting during pre-opening installations.
• Oversee NSO technology budgets and manage any associated personnel or external support resources.
QUALIFICATIONS AND REQUIREMENTS
• Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience).
• 3–5 years of experience in IT project management, retail systems implementation, or store operations technology support.
• Strong understanding of POS, network infrastructure, and retail back-office technology.
• Excellent organizational and communication skills with the ability to manage multiple projects simultaneously.
• Proven ability to work collaboratively across departments and with external vendors.
• Proficient in Microsoft Office Suite (Excel, Teams, Project, Outlook).
• Comfortable working in fast-paced, deadline-driven environments.
• Willingness to travel to store locations as needed.
PREFERRED SKILLS
• Experience with enterprise retail systems such as Jesta.
• Understanding of retail logistics, construction, or merchandising workflows.
• Project management certification (e.g., PMP or Agile) preferred.
• Experience coordinating vendor relationships and IT service providers.
• Familiarity with Cavender’s systems and store operations is a plus.
Cavender’s is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law.
Cavender’s will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361-2555 or visit your nearest Cavender’s store.
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