We're looking for an agreeable Front Desk Representative to be the first point of contact for all of our on-site visitors. You'll be maintaining and executing on all receptionist and clerical duties at the desk of our main entrance.
The ideal candidate will have a friendly, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with complaints, learn quickly, and give accurate information. A customer-oriented approach is essential.
We want you to make our guests and visitors feel appreciated and valued while on our premises.
- Keep our front desk clean, presentable and stocked with all the necessary material (pens, forms, paper, etc)
- Greet and welcome guests
- Answer questions and address complaints
- Answer all incoming calls and redirect them. Take and deliver messages as necessary
- Receive incoming letters, packages, etc and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels, etc
- Check, sort, and forward emails as required
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Monitor office expenses and costs
- Take up other duties as assigned (travel arrangements, schedules, etc)
- Some experience as a front desk representative, agent, or relevant position
- Familiarity with office machines (e.g. fax, printer etc.)
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- High School diploma; additional qualifications will be a plus