Product Manager, Patient and Member Experience Job at Third Way Health, Cambridge, MA

MDgxa0xieVhjdlplRVYzVzA2dkhMdEZFdXc9PQ==
  • Third Way Health
  • Cambridge, MA

Job Description

About the role

We are looking for a full-time Product Manager to join our team in Cambridge, Massachusetts. You will own the ongoing development of our conversational platform that helps medical practices take calls, schedule appointments, confirm insurance coverage, and follow-up with patients about their care . The ideal candidate will have a deep understanding of the workflows that support the front office experience, and be passionate about improving patient and member experience through thoughtful application of technology.

Primary Job Duties

  • Define use cases and execute the product roadmap for multimodal (voice, SMS) conversational experiences with patients and members.
  • Conduct pragmatic internal / external user research and gather feedback to identify pain points and opportunities for enhancing the impact of our conversational platform.
  • Drive the end-to-end development process for new features and improvements, including ideation and analysis, design and development, user validation and launch.
  • Collaborate across product, operations, and commercial teams to demonstrate the value of our conversational platform to new and existing customers.
  • Own the definition and delivery of key performance indicators (KPIs) that translate platform enhancements to operating efficiencies, customer retention and growth.
  • Contribute to the the company's internal and external communications on conversation voice, incorporating industry trends, competitive analysis, and regulatory insights to inform product strategy .

Desired Qualifications

  • Bachelor’s or Master’s degree in Business, Healthcare Administration, Computer Science, Engineering, or a related field.
  • 3+ years of product management experience delivering AI-enabled customer service; healthcare and electronic health record (EHR) experience a plus.
  • Fluency with conversational AI and voice infrastructure, including performance limitations and guardrail considerations.
  • Proven track record of delivering digital products or services that have led to measurable business improvements.
  • Strong understanding of software development processes and methodologies, with experience scaling products from early stage to high-volume production environments.
  • Excellent analytical, problem-solving, and project management skills.
  • Exceptional communication and "360 leadership" abilities, across teams and functions.
  • Deep empathy for users and passion for enhancing their experience through technology.

Job Tags

Full time,

Similar Jobs

Partner's Consulting, Inc.

Project Manager Job at Partner's Consulting, Inc.

 ...Job Description Title: Project Manager Marketing & Communications Location: New York, NY (remote) Type: Contract, part-time Our client is seeking a detail-oriented and strategic Project Manager to join the Marketing & Communications (M&C) team, responsible... 

Western Digital

Finance Manager Job at Western Digital

 ...activities to support strategic decision-making and operational efficiency. This role partners closely with site operations, central finance, and cross-functional teams to drive cost optimization, automation, and transformation initiatives, as well as ensures accurate... 

Lugoff Chevy Buick GMC

General Motors Shop Foreman Job at Lugoff Chevy Buick GMC

 ...order to make an application, simply read through the following job description and make sure to attach relevant documents.The General Motors Shop Foreman at Lugoff Chevy Buick GMC is responsible for overseeing the day-to-day operations of our service department. This... 

Issa

Housekeeping Attendant Job at Issa

Housekeeping AttendantMUV Fitness is looking for a housekeeper with excellent cleanliness standards to attend all areas of our facilities. The goal is to enhance the customer experience by keeping our facilities in clean and orderly condition.This position is ...

Suncap Technology

CPA Job at Suncap Technology

 ...We are currently seeking an experienced CPA to join our firm. The ideal candidate will be responsible for overseeing and reviewing tax returns prepared our tax preparation team. This role will also involve tax planning with clients, tax return preparation, and providing...