Store Manager Job at TWP, Charleston, SC

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  • TWP
  • Charleston, SC

Job Description

Job Description

TWP is seeking a Store Manager, at our upcoming Charleston, SC location. This role will be responsible for driving the business forward by providing exceptional customer experience and creating long-lasting client relationships. This is a sales floor and operations-centric role, focused on creating an environment in which feedback is constant, and the customer is always the top priority. It is the responsibility of the Store Manager to cultivate a store team that supports and motivates one another, and to create a legacy for themselves. Further, this individual must oversee and manage the operations of the store to ensure they run smoothly, optimizing profitability and efficiency.

RESPONSIBILITIES:

  • Meet personal and store sales goals by ensuring that each customer receives outstanding customer service.
  • Establish returning client business for the store by developing and maintaining long-lasting relationships.
  • Utilize and leverage companies selling culture and training tools to meet and exceed KPI expectations.
  • Demonstrate understanding of each business channel and subsequent department of responsibility and be able to effectively communicate needs to each.
  • Actively learn and speak to each collection, with the goal of always building stronger stylists. Understand the brand lineage and how each collection ties to the last.
  • Maintain an engaged, active sales floor presence to lead by example and coach staff to develop strong client relationships.
  • Provide in-the-moment feedback on the sales floor, with the goal of inspiring and developing the sales team.
  • Maintain organization, upkeep, and cleanliness of both the front and back of the house to ensure optimum merchandise flow and accuracy.
  • Recruit, hire, onboard, and train all new hires.
  • Participate in all Divisions of Responsibility (Human Resources, Operations, Client Services, and Visuals) to support overall business and develop as a well-rounded leader.
  • Ensure the integrity of payroll and the payroll process.
  • Actively support and embrace Diversity, Equity, and Inclusion initiatives.
  • Ensure that the sales floor is meticulously maintained and reflects the brand.
  • Cultivate an environment which promotes teamwork and comradery.
  • Remain coachable and open to feedback to continuously develop in your role.
  • REQUIREMENTS:

    • 3+ years of management experience required, particularly in a similar capacity within the Fashion and Retail Industry.
    • 2+ years of previous sales experience required.
    • A demonstrable understanding of relationship-driven selling.
    • Ability to constantly bend, open, lift, carry and move merchandise.
    • Ability to work daily with telephone, POS and computer equipment.
    • Proficiency in Microsoft Office Suite preferred.
    • Ability to work on a flexible schedule which may include days, nights, weekends, and holidays.

    COMPETENCIES:

    • Customer focus
    • Drive for results
    • Team player
    • Time management
    • Personal credibility
    • Business acumen
    • Communication
    • Managerial courage
    • Managing performance
    • Motivating others

Job Tags

Work at office, Flexible hours, Night shift,

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