Job Description

Are you ready to join Connecticut Innovation’s vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut’s strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech.

Come join Curacity: Hotel marketing software that turns media into revenue !!

Position: Senior Customer Success Manager

Reports to: VP of Customer Success | Grace (. | LinkedIn

Location: New York, NY (Hybrid - in the office Tuesday, Wednesday, Thursday)

About Curacity

Curacity is the leading media brand network driving measurable revenue for luxury and lifestyle hotels through brand-elevating exposure to high-value travelers. Leveraging proprietary technology and first-party data through partnerships with top travel publications like AFAR and Travel+Leisure, our platform delivers validated 10×–20× ROI. Named among Inc. 5000’s Top 20 Travel & Hospitality Companies and Digiday’s Best Content Marketing Platform of 2024, Curacity is headquartered in New York and Stamford, CT.

Position Overview

We're seeking a Senior Customer Success Manager who thrives at the intersection of marketing strategy and performance analytics. You'll partner with marketers and business leaders at companies ranging from independents to major brands, helping them leverage premium media content from outlets like Travel + Leisure , Food & Wine , and AFAR to drive measurable demand, bookings, and revenue.

This role requires someone who understands B2B customer success at scale. You'll need to be equally comfortable discussing marketing strategy with executives and troubleshooting technical integrations with operations teams. You'll work with sophisticated customers who demand proof, not buzzwords—and you'll need analytical thinking, industry knowledge, and the ability to diagnose complex problems without obvious answers.

What You'll Do

• Own strategic relationships for a portfolio of high-value accounts, developing deep understanding of each customer's business model, competitive positioning, and growth objectives
• Analyze multi-layered performance data like engagement metrics, attribution, and market trends to identify optimization opportunities and deliver actionable recommendations
• Lead quarterly business reviews that connect platform performance to broader business objectives, using data to tell compelling stories about impact
• Partner with internal teams (Product, Operations, & Partnerships) to advocate for customer needs, refine strategies, and ensure seamless technical implementations
• Design and execute testing strategies to continuously improve campaign performance across channels, content types, and audience segments
• Identify expansion opportunities based on demonstrated ROI and build champions within customer organizations
• Proactively monitor account health and intervene before issues escalate - investigating data discrepancies, diagnosing performance drops, anticipating seasonal challenges

What We're Looking For

• 5+ years in Customer Success, Account Management, or consulting with enterprise/mid-market accounts
• Bachelor’s degree from an accredited university or college required, with a focus/concentration of hospitality, business, and/or marketing strongly preferred
• Business fluent : You understand your customers' business models, competitive dynamics, and economic drivers; can discuss marketing performance and ROI intelligently
• Analytically sharp : Comfortable with performance data, attribution models, and spotting patterns without drowning in spreadsheets.
• Strategic communicator : Seamlessly shift between casual troubleshooting and executive presentations; explain technical concepts without jargon
• Intellectually curious : Approach ambiguous problems as puzzles to solve; energized by complexity; have strong opinions loosely held
• Customer-centric operator : Balance empathy with accountability; build trust through reliability and actually knowing customers' business; view criticism as valuable data
• Hospitality, marketing technology, or media experience strongly preferred

Why Curacity?

You’ll join an award-winning, fast-growing team at the intersection of luxury travel and cutting-edge ad tech. We offer competitive compensation, comprehensive benefits, and the opportunity to shape the future of hospitality marketing.

What We Offer

Curacity offers a competitive package which includes base salary, equity, and comprehensive benefits, including:

• Equity: Stock options are offered to all full-time employees
• Healthcare: Comprehensive medical and dental insurance plans, long-term disability policy, generous company contribution
• Retirement: 401(k) match – up to 4% of your total compensation matched dollar-for-dollar (US-based employees)
• Flexibility: Hybrid Work for NYC-Based Roles: Virtual (2 Days); In-office (3 Days); Multiple “work from anywhere” periods/year
• PTO: 15 personal days, in addition to 10+ public holiday closure dates
• Wellness: $100 monthly stipend for health and wellness related activities
• Recognition: Birthday, anniversary, and other every-day surprises and gifts to recognize the hard work of our team members
• Culture: Casual, collaborative (and dog friendly!) work environment in the heart of Flatiron with CWJ cold brew on tap

Exact compensation for this role is determined based on a number of factors including experience, skill level, and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our team during the hiring process. In addition to the salary range listed, this role is eligible for commission-based compensation.

Equal Opportunity

Curacity is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive team and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law.

We encourage candidates of all backgrounds to apply, and we provide reasonable accommodations during the hiring process for individuals with disabilities, upon request.

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