Ticket Office Agent Job at Wynn Las Vegas, Las Vegas, NV

MU1GbkxyK1hkZmxjSFZUVjFhM01KZE5Bdnc9PQ==
  • Wynn Las Vegas
  • Las Vegas, NV

Job Description

Job Description



Reporting to the Ticket Office Supervisor, the Ticket Office Cashier will be required to:

  • Provide excellent customer service to each guest needing assistance with tickets to the different shows and events at the resort. Ensure a positive and professional guest experience.
  • Provide excellent customer service to all internal and external partners.
  • Process phone and in person ticket orders by utilizing a computerized ticketing system.
  • Assist with night of show walk up sales and will call distribution.
  • Print and distribute tickets to guests attending the various shows and events.
  • Follow proper cash and credit card handling procedures with financial integrity including the reconciliation of individual cash drawer.
  • Resolve customer concerns, requests and/or complaints in a timely, courteous and informed manner. Escalate conflicts to a supervisor as needed.
  • Maintain knowledge of various shows and events available to our guests.
  • Assist with incoming and outgoing customer calls.
  • Maintain a positive attitude and a genuine interest in helping others.
  • Perform all other duties as assigned.

Qualifications



Job Experience / Education:

  • Must have a high school diploma or equivalent.
  • Must have a minimum of two (2) years’ prior experience as a Ticket Office Cashier, preferably with Las Vegas experience.

Knowledge, Skills and Abilities:

  • Must have experience with ticketing systems and point of sale systems.
  • Must have knowledge of basic cash handling procedures, and fiscal responsibility including an understanding of PCI Compliance.
  • Prior knowledge of Archtics, Ticketmaster Host, and TM1 a plus.
  • Must have prior customer service experience preferably in the ticketing industry.
  • Must have excellent attention to detail.
  • Must have excellent verbal communication skills.
  • Must be able to function in a stressful environment.
  • Must be a highly motivated self-starter and a hard worker.
  • Must possess excellent problem-solving skills.
  • Must have excellent phone etiquette.
  • Must be able to work a flexible schedule (evenings, weekends, and holidays).
  • Must have the ability to work with individuals from different cultures and backgrounds.

Additional Information



Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

Job Tags

Part time, Work at office, Local area, Flexible hours, Night shift, Weekend work, Afternoon shift,

Similar Jobs

Town Of Holden Beach

Police Chief Job at Town Of Holden Beach

 ...Town of Holden Beach Notice of Position Available The Town of Holden Beach is seeking an experienced and community-focused Police Chief to lead our Police Department. Join us to lead a dedicated team, shape the future of public safety and make a lasting impact in our... 

L3Harris Technologies

Technical Writers Job at L3Harris Technologies

 ...o Aerospace industry, military specifications and standards o Systems Engineering concepts Excellent communication, technical writing and presentation skills L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating... 

Menu Pros

Virtual Assistant Job at Menu Pros

_We are looking for a personal virtual assistant who is reliable, available, and a coachable team player who is focused and fluent in written...  ...via email, instant messaging.__Candidates should have good experience with Google Apps (Gmail, Gdrive, Google Calendar, Sheets,... 

Meade County, SD

Correctional Officer (overnight shift) Job at Meade County, SD

 ...requests from the public, inmates, attorneys, law enforcement officers, and others. Maintains jail supply inventory and orders replacements...  ...order in a detention center. SUPERVISORY CONTROLS The Correctional Supervisor assigns work in terms of general instructions. The... 

Suncap Technology

CPA Job at Suncap Technology

 ...We are currently seeking an experienced CPA to join our firm. The ideal candidate will be responsible for overseeing and reviewing tax returns prepared our tax preparation team. This role will also involve tax planning with clients, tax return preparation, and providing...