Job Description
DESCRIPTION:
Local Foreigner is a boutique consultancy specializing in high-end curated travel. From the bespoke to the basic, we guide our clients on everything from a weekend in Paris to an expedition to Patagonia. Our mission is to deliver the most personalized travel experience through caring service and a seamless planning process. The Local Foreigner brand represents a warm, worldly sophistication with curator's keen attention detail, and we believe it is crucial for everyone behind the brand to represent these qualities.
Our Travel Consultants are client-facing and have a minimum 2 years experience preferably in high-end travel planning. They have traveled extensively throughout the world and procured a breadth of knowledge in luxury hotels and service providers. Travel Consultants also have an intrinsic care for people and are empathetic to even the most discerning client needs; they are hard working (often having to work after hours during seasonal periods as well as when client travel issues arise), well-organized, extremely detail-oriented, resourceful, and can excel in a fast-paced forward-thinking environment. They provide mentorship and training to Local Foreigner's Travel Coordinators and Associates. This candidate shares our passion and belief that travel is a source of inspiration, renewal and joy.
Local Foreigner is a growing small business whose greatest assets are its people and its technology. We maintain a laser-focused growth strategy with a systematic goal-setting process which the entire team participates in by supporting all areas of the business as needed. We seek a dynamic candidate with excellent growth potential who fi nds fulfi llment in building a business and evolves with our company over the long-term. This is a unique opportunity to join a small, tight-knit team of travel professionals in a supportive, but challenging work environment.
RESPONSIBILITIES:
- Correspond with UHNW clients via email, phone and in person
- Research destination, culinary & activity recommendations
- Correspond with suppliers (hotels, operators & independent guides) to coordinate bespoke travel arrangements
- Liaise with hotel concierges to make dining, entertainment & ground transportation reservations
- Build travel itineraries from idea generation to trip departure using Salesforce itinerary builder
- Track time on client trips through an online tracking system• Enter data into CRM (trip feedback, scouting reports, account/client information, etc.
- Reconfirm client itineraries before client departure
- Meet or exceed established sales goals
- Mentor, train and delegate to Local Foreigner Travel Coordinator(s) and Associate(s)
- Invoice clients, taking credit card payments, submit payment requests
- Learn and use Local Foreigner tools including Salesforce and Sabre
- Attend in-office or virtual meetings and events as well as travel on FAM, staff-planned scouting trips and/or attend domestic or international conferences on behalf of Local Foreigner (which may occur over weekends)
- Add feedback & scouting reports to the CRM promptly post-travel
- Participate in the idea generation and implementation of side projects to support Local Foreigner's cautious, deliberate growth
REQUIREMENTS:
- Bachelor's Degree & New York-based (required)
- Minimum 2 years' experience at Luxury Travel Consultancy/Agency or as an Executive Assistant. Must have direct client facing experience.
- Extensive international travel experience (min. 20 countries and luxury product knowledge within those countries)
- Outstanding verbal and written communication skills, with ability to present, persuade and communicate effectively
- Experience in crafting creative experiences for discerning clientele
- Ability to present, persuade and communicate effectively
- Able to handle high-stress situations and remain calm
- Team player, able to work collaboratively and within groups
- Strong work ethic; someone who identifies opportunities to take on more and is not bothered working after hours when the need arises
- Proactive and resourceful; an intuitive problem-solver
- Detail-oriented and excellent time-management and organizational skills with ability to handle multiple projects and tasks simultaneously
- Positive attitude with passion for travel, and a reflection of Local Foreigner's brand ethos
- Quick-learning, and able to work in a fast-paced environment
- Tech-savvy, proficient with MS Office (Excel skills mandatory) and knowledge of Sabre, Adobe Suite & Salesforce will be considered a plus
COMPENSATION:
- Compensation based on experience (base salary + bonus based on performance thresholds)
- Annual travel opportunities (estimated retail value $20,000+ per trip)
- Health Care Plan (medical, dental & Vision benefits)
- Retirement & Profit-Sharing Plan (401k)
- 15 days of Paid Time Off, 10 annual holidays, 4 religious floating holidays , 5 remote work or remote scouting days
- Training & Development
*Benefits subject to change without notice
Job Tags
Seasonal work, Local area, Remote work, Weekend work,