Customer Success Operations Manager Job at GBG Corporation, Reno, NV

MGNGb0pycVJjZmRhR0ZqWDFxakZLTkpDdEE9PQ==
  • GBG Corporation
  • Reno, NV

Job Description

Customer Success Operations Manager

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

Customer Success Team

At GBG, we don't just provide products. We deliver valued solutions to help our customers grow their business. This is a unique opportunity to join our Customer Success team at the ground floor and have a direct imprint on how our organization serves as the connection point between our customers, our solutions, and the rest of the GBG organization. We will work together under the guiding principle that healthy customers are growing customers and to achieve that requires:

  • Understanding our customer's goals and quantifying how GBG helps achieve them
  • Demonstrating curiosity in our customer's needs and their business strategy
  • Building relationships and engagements across different levels of our customers
  • Partnering cross functionally within GBG to operate on behalf of our customers
  • Challenging both our customers and GBG team on new ways to innovate for growth

The Role

As a Customer Success Operations Manager, you will be the strategic and operational backbone of the Customer Success team. You'll optimize systems, processes, data, and technology to enable our Customer Success Managers (CSMs) to focus on building strong customer relationships. You'll drive automation, manage the internal CS tool tech stack, analyze customer health data, and design workflows that improve team productivity, consistency, and retention outcomes. This role is ideal for someone that enjoys working cross-functionally and who thrives at the intersection of strategy, systems, and scale.

What you will do

  • Own and optimize the Customer Success tech stack (e.g., CS platform, Salesforce, etc.)
  • Design and implement scalable processes that support CSM workflows and customer lifecycle management
  • Develop and maintain dashboards and reporting to monitor customer health, churn risk, and engagement
  • Partner with cross-functional teams to align CS Ops initiatives with broader business goals
  • Automate routine tasks to increase CSM efficiency and reduce manual work
  • Support onboarding, training, and enablement of CSMs on tools and processes
  • Lead initiatives to improve data quality, segmentation, and actionable insights
  • Track and report on KPIs related to retention, expansion, and customer satisfaction
  • Identify opportunities for continuous improvement and operational excellence

Job Tags

Similar Jobs

Epoch Biodesign

Construction Tech Systems Admin (Procore, BIM, P6) Onsite SF Job at Epoch Biodesign

A leading tech company in San Francisco is seeking an Enterprise Technology Administrator to manage construction software and technologies. This role involves optimizing business processes and ensuring efficient system operations. The ideal candidate has extensive experience...

Feeser's Food Distributors

Order Selector - Midshift Job at Feeser's Food Distributors

 ...per hour after 90 days , plus extra pay based on performance. Location: 5561 Grayson Road in Harrisburg, PA. Hours: Monday through Friday, 4:00pm until finished Work Environment: Warehouse temperatures range as low at -10 degrees to as high as 80 degrees .... 

Onin Staffing

Welder Job at Onin Staffing

 ...welding, assembly, and production processes ~ Strong teamwork skills and ability to follow instructions ~ Previous manufacturing experience preferred ~ Affordable health insurance you can actually use, including $5 copays, $5 prescriptions, and free Telehealth... 

US Government Jobs

Seasonal Student Trainee Park Guide Job at US Government Jobs

Internship Program The Internship Program provides students enrolled in a variety of educational environments with paid opportunities to work in agencies and explore Federal careers while still in school. This position is established to provide a meaningful employment...

Amentum Services, Inc.

Administrative Specialist Job at Amentum Services, Inc.

Are you passionate about human space exploration, understanding the origins of the universe, and working with a passionate and diverse team to make a difference? If you are, we need you! We need your talent, teamwork, and energy to help us achieve gr Administrative Specialist...