More likely than not, when people are angry or upset, they are expressing their “position” or a hardline stance on something. It’s important to teach youth how to identify underlying needs and interests by asking open-ended questions to learn more. “Tell me more…,” “What would you like to see happen?,” “What do you need?” etc. Give youth frequent opportunities to empathize and imagine needs and interests in history as well as in current events in the community and surrounding world.